This week, we turn the spotlight on SVN/Walt Arnold Commercial Brokerage, Inc. with offices in Albuquerque, New Mexico.
1. What has been your strategy for growing your firm and also your market share?
The strategy has been to create an environment for brokers to have the tools to compete, fulfill and win business, employing brokers and staff that are committed to showing up and working hard, hiring quality brokers that fit into the culture of Sperry Van Ness, whether new to the business, mid-career or established veterans. And to have fun in the process, realizing that so much of our careers and life is about the journey. Sperry Van Ness has provided an outstanding platform to recruit high quality individuals to SVN/WACB, Inc. and the Sperry Van Ness story has been instrumental in growing my company and market share.
2. What are some of the unique activities you do to motivate your team?
Almost every Monday is a “Lunch and Learn” and these sessions encompass not only title underwriters, attorneys, contractors, bankers and many other businesses associated with CRE, but we also work on sales skills and other activities that help us all grow in the CRE business. A recent series of Mondays involved going through Terri Sjodin’s tape series title, Small Message, Big Impact, which was about creating an elevator speech. We capped it of by bringing in a local expert on the subject and everyone developed a 30 seconds elevator pitch and presented it. It was a great exercise for everyone regardless of the years of experience. We also schedule events (baseball games, football tailgate, bowling, billiards, non-profit events, etc.) outside the office quarterly to get out and spend some time together.
3. What’s been the biggest challenge in running your business in the last few years?
Obviously on of the biggest challenges has been to manage cash flow the past several years, which hopefully is starting to improve as we come out of the pit of recession. Another is our goal of continuing to create an environment that’s a great place to work. I mention this as a challenge because it has to be top of mind and takes some detailed effort and energy to continue to improve and to ask how we can do things better for our clients, customers and each other.
4. How many Advisors/Staff did you have when you joined SVN? How many (in total) do you have now?
When I started with Sperry Van Ness 7 years ago, I had an assistant, a property manager and one broker. Currently now in the office are 8 brokers, a property manager, a property management accountant, a marketing director, and 3 part-time support staff in property management, brokerage and accounting.
Walt Arnold, CCIM, SIOR
SVN/Walt Arnold Commercial Brokerage, Inc.
Albuquerque, New Mexico
*All Sperry Van Ness® offices are independently owned and operated.